FREIGHT CLAIMS
Title of all merchandise passes to consignee upon carrier pick up. Recourse with the carrier is the responsibility of the customer. HPC is not responsible for carrier delays.
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DISCLAIMER
HPC is not responsible for non-fulfillment of orders or missed ship dates caused by embargoes, strikes, fires, customs inspections or other causes beyond our control both domestically and in the many foreign countries from which we import. If HPC can no longer obtain a product from on of its suppliers, we reserve the right to substitute a similar product of equal or greater value. HPC reserves the right to pass along product price increases and/or increased freight charges that result from a change in national or world economics.
Pricing: Catalog prices are subject to change without notice. Our website reflects the most current pricing and supersedes printed/digital catalog prices.
Trademark Usage: Trademarks, slogans, logos and other registered marks shown in our catalogs or on our website DO NOT signify endorsements by their owners and are not for sale.
Rights to Promotion: We reserve the rights to use all products we produce in our advertising unless otherwise notified in writing at the
time of order.
Indemnification: Customer shall indemnify and hold HPC Global and its subsidiaries harmless from any and all loss, cost, damage and expense, including without limitation, reasonable attorney’s fees, on account of any and all claims, demands, actions and liability for patent or copyright infringements, proprietary rights violations, claims of libel, slander, or obscenity, invasion of privacy or other personal rights violations. Any and all artwork containing copyrighted material, trademarks or other registered marks supplied to HPC Global and its subsidiaries for reproduction shall be deemed to have proper authorization to be reproduced.
Contractual Precedence: Terms and conditions as printed in catalogs and posted on our website will take precedence over Terms and Conditions on the customer’s purchase order or other written correspondence.
HPC Global reserves the right to change any of the above terms, conditions and prices at any time without prior notice. |
OVERRUN/UNDERRUNS
Although we attempt to be as accurate as possible, all orders are subject to a 5% to 10% over/under run and will be shipped and invoiced accordingly. Orders may state "No Overruns" or "No Underruns" at the risk of under-shipment or over-shipment. Orders stating "EXACT QUANTITIES ONLY" are subject to the additional charge of $20(V) per product, per order with the exception of Microwave Popcorn which is subject to a 10% surcharge. |
RETURN POLICY
Bags, drink-ware and food products: Authorized by factory only; discrepancies must be noted in writing within 5 business days of delivery.
All other products: Authorized by factory only; discrepancies must be noted in writing within 30 days of delivery.
Returns will not be accepted without a factory issued return authorization number clearly marked on the outside of each carton or the return will be refused.
No credit will be issued for product that is unavailable to be returned. |
RUSH SERVICE
Available on most products but dependent on inventory and production schedule; add 5% of the merchandise total ($50(Z) minimum). Please contact factory to reserve rush service.
PENS - 24-Hr and 3-Day Service:
Available on pens as indicated on product page. Again, availability is dependent upon inventory and production schedule and must be confirmed by factory. Once confirmed the following applies:
- Write 24-Hour or 3-Day Service in large, easy-to-read letters on order.
- Have pre-approved credit or pre-pay order.
- Time deadline does not start until all artwork and order issues have been resolved.
- Quantity limit - 2500 pieces unless approved by factory.
- No paper proofs (e-mailed or faxed).
- Orders cannot be canceled.
- Orders received after noon Eastern-time will be considered as having been received the next business day. |
ORDER ACKNOWLEDGMENTS
Sent automatically - please review thoroughly. An image of your imprint appears on a separate page along with your acknowledgment. This image is not a paper proof and will not delay production. Contact factory immediately with any discrepancies. |
SPEC SAMPLES
Please inquire about spec samples but they are typically handled in a manner similar to product proofs. |
PRODUCTION TIMES
Food products: Unless otherwise stated on product page, production time is 14 business days.
All other products: Production time appears in the product information provided for each item. Published production time applies when ordering at catalog quantities and product is in stock. Contact factory for availability of product and production time for larger quantities.
Production time does not start until:
- All order information is complete.
- Artwork has been received and approved.
- Credit has been established, extended or pre-payment received.
- Ship date has been approved by HPC. |
ARTWORK
The majority of HPC Global's products require black & white art; the exceptions are those products offering a 4-color process imprint.
Black & art (spot color imprint):
HPC Global does not have an art charge if your artwork is camera ready. Artwork is not camera ready if it is in color; is faxed, scanned or photocopied; computer generated at less than 300 dpi; contains halftones, screens or shadows. Business cards are not considered camera ready art.
HPC Global charges $20(V) per hour to retouch artwork, to make copy bolder, filter out colors, eliminate halftones or shadows or separate colors for multi-spot color imprints.
Process color art:
Art must be supplied correctly sized at 100% in CMYK color, 300 to 600 dpi raster or vector art. |
SENDING ELECTRONIC ARTWORK
When e-mailing art:
Reference your company name and purchase order in the subject line.
Do not send art files larger than 10MB by e-mail.
Send MAC or PC created artwork to: artroom@hpcglobal.com
We accept artwork done in the following software or earlier versions thereof: Adobe Illustrator CS.4 and CS.3, Adobe Photoshop CS.4 and CS.3, CorelDraw X3.
Files must be 300 to 600 dpi vector art or created outline for Adobe Illustrator. EPS files are recommended but will work with TIFF, JPEG, PSD or AI. Microsoft Word files are unacceptable and will incur art charges.
Art file too large to e-mail: Connect to our FTP site using your ftp client software. If you do not have or cannot obtain ftp (file transfer protocol) software, please contact our customer service department for assistance. Help us to identify your art by naming the file as your company name and purchase order number. If you have multiple pieces of art for one order, add a sequence number to the subsequent files. Examples: HPC Global PO#1234, HPC Global PO#1234-1, HPC Global PO#1234-2, and so on.
Our ftp address is: ftp.hpcglobal.com
Username: artwork
Password: artwork
Our ftp requires a connection with an ftp client, one can be downloaded for free from here
After transfer of art to our site - send an e-mail notification to artroom@hpcglobal.com to let us know the art is now available to us. Include the name of your file in the subject line.
Note: It is the distributor's responsibility to confirm that e-mailed and ftp files have been received by HPC Global. |
ASSORTED PRODUCT COLORS
Where indicated, assorted product colors are available at no additional charge provided imprint color is the same color throughout the order. For changes in the imprint color add $15(V) per color change. |
IMPRINT COLORS
Unless product imprint color information specifies a PMS color number, our standard imprint colors are: Black, burgundy PMS 505, emerald green PMS 347, forest green PMS 343, gold PMS 871, medium blue PMS 3005, orange PMS 1655, purple PMS 266, red PMS 186, royal blue PMS 2738, silver PMS 877, white, and yellow PMS 123. Colors are close to the PMS color listed and will vary slightly in production runs. |
PMS IMPRINT COLOR MATCH
HPC will make every attempt to match PMS colors as closely as possible but an exact match is not guaranteed due to variations in product material. Unless specified on product page the following charge applies:
Drink-ware products - $45(V) per color, per order.
Product printed using 4-color process method - PMS colors are matched as close as possible within the scope of the CMYK color process, therefore PMS color matching is not guaranteed nor do charges apply.
All other products - $25(V) per color, per order. |
REPEAT ORDERS
Include HPC invoice number and year produced on your order. Unless otherwise specified on product page the production set up charge is waived on exact repeat orders (exact same product with no changes in artwork) when ordered within one year of original order. Existing artwork applied to a different product will incur normal set-up charges. |
ADDITIONAL CHARGES
Change of copy: The production set-up charge applies per change.
Paper proof (faxed or emailed): $7.50(V), adds 3-5 working days to production time and must be requested on order. Order production time does not begin until proof has been approved in writing. Changes may delay order shipment.
Pre-production proofs: Prior to the actual production of your order, a pre-production sample can be printed and shipped at your expense for your approval. Pre-production proof changes are not rebated and are applied per product or imprint variation:
Drink-ware products - Unless specified on product page, $75(V) plus shipping costs; ships within 10 working days.
All other products - Unless otherwise specified on product page, we charge the production set-up charge plus shipping costs.
Production time for the proof is determined by the products production time noted in the product information.
Regardless of product, order production time does not begin until the factory has received approval of the proof in writing. If the pre-production proof is rejected due to a change in art or error due to insufficient or incorrect instructions, additional pre-production proof charges specified above plus shipping cost will be billed and production of the order will be delayed. |
SHIPPING
Unless otherwise specified on product page, shipping charge are FOB factory in Pennsylvania via the most economical method possible unless a method of shipment is specified on your order.
Utz brand food products ship via FedEx Ground - shipping by UPS must be pre-arranged with factory and can delay shipment.
Address correction fee: Carrier address correction fees back-charged to HPC Global will be invoiced at face value (per carton) for incorrectly supplied addresses.
Drop ship charge:
Food products - Bulk drop shipping (case lots) - $15(V) per each additional address after the first. Individual drop shipping - availability and cost depends upon the nature of the product and packaging - refer to individual product page; requires the use of an address list template available for download by clicking here or by contacting the factory. Lists submitted in any other format may be subject to a minimum charge of $20(V) per hour.
All other products - $15(V) per each additional shipment after the first.
Foreign shipments:Drop shipments to Puerto Rico and foreign countries require a commercial invoice to accompany the shipment. If you are unable to supply an invoice at the time of order, HPC Global can prepare it for you for a minimal fee of $30(V).
Split ship charge: $15(V) per each additional shipment after the first.
Third party/recipient shipment billing: Unless otherwise specified on product page, a handling charge will be applied to orders requesting product to ship on a third party or recipients account number as follows:
Food products - $8(V) per address, shipment may be delayed.
All other products - $8(V) per order. |
CANCELLATIONS
All cancellations must be approved by factory and are subject to the following fees:
Food products - $100(V) cancellation fee plus costs incurred for all work performed to the point of cancellation.
All other products - 10% or $15(V) minimum cancellation fee plus cost incurred for all work performed to point of cancellation. Cancellations due to an out of stock issue are not subject to charges. |
RANDOM SAMPLES
Samples are billed at catalog end quantity price plush shipping costs. However, no invoice will be generated fro sample and shipping costs totaling less than $3. All samples are shipped via US mail unless otherwise requested or a shipping account number is provided. |
CALIFORNIA PROPOSITION 65
WARNING: All coolers and drink-ware may contain a chemical known to the State of California to cause cancer, or birth defects or other reproductive harm. |
USE & CARE OF DRINKWARE
Dishwasher and microwave use is not recommended unless otherwise stated on product page. Avoid use of caustic chemicals, detergents, abrasive cleaners, and commercial dishwashers. |
FOOD GIFT CARD PRINTING SERVICE
When not included in price (see product information), custom printed white 3" x 5" gift cards with spot or process color print are available at a cost of $.35(V) plus a set-up charge of $35(V). All cards must contain the same message. Message(s) is/are limited to 4.5"w x 2.5"h. |
VIRTUAL SAMPLES
Virtual samples are provided free of charge upon request. |
FOOD GIFT CARD INSERTION
Unless otherwise specified on product page, gift or business card insertion is free of charge. Cards are restricted to a maximum size of 3" x 5". Cards must arrive at factory 8 days prior to ship date - any delay will delay shipment. |
CONSUMER SAFETY
All products manufactured by HPC Global are not intended for children 12 years of age and younger. |
